LJ Construction: New ombudsman increases demand for Customer Care Service
We've always had a customer focus on everything we do & our multi-trade sister company RB Maintenance has been completing full-service defect resolution for over 20 years.
The team has gradually increased over the years, so we are ideally positioned to react to any customer care situation.
Customer care has always been a priority for us and with the introduction of The New Homes Ombudsman Service & New Homes Quality Board, it's more important than ever.
Launched in October last year, The New Homes Ombudsman Service exists to help customers resolve issues with their new homes and its introduction is a positive step for the industry, customers and, ultimately, new homeowners.
We are further investing in our Customer Care arm to ensure defect resolution is achieved and SLAs hit in every instance.
As well as focusing on completing defect resolution, we are also continuing to train and educate the next generation on defect avoidance and eliminating issues at source through our Carpentry Academy.
To read more on the changes coming to the industry, follow the links below...
New Homes Ombudsman Service: https://www.nhos.org.uk/
New Homes Quality Board (NHQB): https://www.nhqb.org.uk/